Refund Policy

We offer a voluntary full refund within seven calendar days of your first Pro purchase. This offer is available once per customer and has no usage cap for refund eligibility during that seven-day period. Normal plan review allowances still apply. It does not limit mandatory rights or Paddle's buyer policies.

To request it, email support@targetclb.com from the email linked to your TargetCLB account and include the payment or receipt details if available.

Later purchases, subscription renewals, and unused time are otherwise non-refundable, subject to mandatory law and Paddle's buyer policies. We may refuse a voluntary refund request involving fraud, abuse, or misuse where permitted by those rules.

TargetCLB does not guarantee a CELPIP score or immigration outcome. A practice result or lack of a desired result does not create additional refund eligibility.

Passes do not renew automatically, so there is no renewal to cancel. An approved refund ends the access granted by that purchase, including when a partial refund is agreed. For an existing recurring subscription, cancellation stops future renewal and normally leaves access active through the current paid period.

Eligible refunds are processed through Paddle to the original payment method. Paddle, as Merchant of Record, handles checkout, payments, subscriptions, applicable sales taxes, receipts, cancellations, and refunds.